The long-term business success of M/S Shafiq & Sons depends on our ability to continuously improve our solutions and services while exceeding customers’ expectations. We ensure to give our best services to our customers with honesty and dedication. Right from the start of the project we make sure that quality is maintained not only as per international standards, but in-line with our specialized & customer centric standards as well. Regardless of the number of changes in the proposal or the original scope of the project, we make sure that quality is maintained throughout. The quality standards of M/S Shafiq & Sons have been very instrumental in its continuous growth and development. To ensure these standards are maintained in all our offices, the company has a comprehensive set of procedures and frameworks that monitor customer satisfaction during Project Execution Life cycle.
The evaluation for the team executing a project is tied with the feedback score, ensuring commitment towards customer satisfaction. The root cause for any issue is marked by incorporating feedback from all the stakeholders and identifying all sources that may have caused non-compliance; corrective actions are identified, marked and implemented with mutual consent of all parties involved. A log of issues encountered and lessons learnt is maintained for future reference. We are committed to deliver our projects and operational activities with no harm to employees, community, subcontractors, visitors and the environment as a whole.